Blytheco Educational Webinars FAQ
Expand your knowledge with free HR and payroll webinars
Welcome to Blytheco's Ascentis educational webinars FAQs page. Please use this page to find answers to your educational webinar related questions.
Before the Live Webinar
What time does the webinar begin?
Live webinar start times are noted on each and every email invitation and registration page, and are expressed in both U.S. pacific and eastern time zones. If you not in one of these time zones you must convert those times to your specific time zone as your webinar start time.
I've registered for a live webinar, why haven't I received a confirmation email?
There are a few reasons why you may not have received your confirmation email. In order to ensure delivery, please make sure you have done the following:
- Ensure the email address you registered with is spelled correctly.
- Check your “junk” or “spam” folder.
- Be sure to whitelist the domains “@gotowebinar.com” and “@ascentis.com”.
- Confirmation emails can take 1-24 hours to be delivered, so register as early as possible. Registration for a webinar up to an hour before its start time may delay your confirmation email receipt until after the webinar has already begun. If you need to register for a webinar close to its start time, please email webinars@ascentis.com to confirm your registration, and to ask for secondary access to the webinar (aside from the confirmation email).
If you have completed all of these steps, but you have not received your confirmation email with 24 hours of registration, please email webinars@ascentis.com for assistance.
Why can't I log in to the live webinar?
Our webinar platform provider, GoToWebinar, has very specific system requirements for anyone attempting to join a live webinar. When you register for one of our live webinars, your confirmation email (sent from GoToWebinar) sends you a unique webinar link and call-in number, and also outlines all system requirements.
If you are new to our webinar program, we highly recommend making sure that your system is GoToWebinar-ready and your system meets GoToWebinar’s requirements well before the live webinar program begins.
Should you experience any problems connecting to the webinar, please visit the GoToWebinar support page for assistance. Your company IT or systems administration department should be able to provide additional support. Ascentis cannot support or correct connectivity issues with the GoToWebinar platform.
How do I earn an RCH certificate for a live webinar?
HRCI, SHRM, and the APA (our accrediting agencies) have specific guidelines for offering RCHs (re-certification credit hours) accreditation for webinars, and as such, require us to track your unique online attendance.
In order to earn an RCH certificate for attending a live webinar, you must register for the webinar using a business-domain name email. When you receive your GoToWebinar confirmation email, it will contain a unique link to log in to the webinar. You must use that link to launch the live webinar because we track online attendance through these unique webinar links. Once the webinar begins, you must attend the entire 60-minute webinar from start to finish, without logging off of the webinar regardless of reason. Please note that your online attendance is tracked solely through this unique URL that launches the live presentation on your viewing screen.
Attendance is not tracked through the use of the call-in line.
If my GoToWebinar connection breaks during the live webinar, will I still earn my accreditation?
As a provider of submitted for and/or approved webinars, we are bound by our accrediting agencies’ requirements for online attendance, which stipulate that you attend the entire 60-minute webinar from start to finish, without logging out regardless of the reason.
There are many technological factors in attending a live presentation, including your computer’s hardware, software and Internet connection. Due to the nature of online webinars through GoToWebinar, even if you have logged off accidentally, lost power, have Internet connection loss or bandwidth issues, GoToWebinar will note your attendance as having ended the moment your unique link is broken. If this happens, we will unfortunately not be able to provide you with RCH credit for attending whatever portion of the live webinar you have attended.
You may choose to re-watch the webinar from our on-demand webinars directory, once it’s posted there (it can take 2-3 days after live webinar completion for the on-demand version to appear). Our on-demand webinars are available for RCH certification as well.
My colleagues and I wish to watch your live presentations as a group. Will we earn credit?
No. We appreciate that so many people wish to be educated through our free educational webinar program and we understand that many companies have departments that enjoy learning together. However, due to the requirements of our accrediting agencies, it is required that each individual learner register for and attend our webinars individually. If you plan to watch as a group regardless of this credit requirement, only the person who has registered for and logged in to the webinar session will earn credit for attending if they meet the time minimum.
If your team wants to earn RCH credits and watch the webinar as a group, we recommend that each person register for and watch the live presentation individually (so they can earn credit) and then the group can re-watch the on-demand version of the presentation together. This provides the opportunity to discuss processes and best practices with your colleagues and determine what will work best for your organization moving forward. We have found most organizations following this recommendation have experienced a higher quality learning environment.
I want my colleagues to attend the live webinar that I have registered for. Can I send them my confirmation email?
Your webinar confirmation email is unique to you and your registration data, and cannot and should not be shared with anyone else. If you wish to share webinar invitations with a colleague, simply forward them the email invitation you received from Ascentis OR send them a link to the registration page. That way when they register they will receive their own unique webinar confirmation email.
After the Live Webinar
How will I know if I earned a certificate for an RCH?
If you registered for and attended the full 60-minute webinar online using the unique identifying URL sent in your webinar confirmation, then you will have earned the certificate.
We do not send email notifications indicating the amount of time an individual spends viewing a specific webinar. Once the program is approved certificates are sent to those attendees who have met attendance requirements no later than 30 calendar days after the date of the live webinar.
When will I receive my RCH certificate?
Once a live webinar is approved by the accrediting agency, and you have met certification requirements, certificates will be sent to the email address used at registration within 30 days of the original broadcast date.
30 days have passed, why have I not received a certificate for a live webinar I attended?
Once a webinar is approved for credit, and you have met certification requirements, you will receive an email with your certificate within 30 days of the presentation date. The certificate will be sent to the email address used to register for the webinar.
If you believe you met our certification requirements, and 30 days have passed, please check your junk or spam folder as it may be caught in these email filters. Please be sure to whitelist “@ascentis.com” to ensure email deliverability.
If you cannot located your earned-certificate, please email webinars@ascentis.com for assistance.
